Med-Mizer ActiveCare Auto-Pivot Bed - SafeTurn Rotating Bed - 36" or 42" Wide

WHY PEOPLE CHOOSE MOBILITY GEORGIA

Q: Why do people choose Mobility Georgia?

• People-first care — we treat every customer like family with empathy and hospitality.
• A commitment to dignity, clarity, and confidence — no pressure, no overwhelm.
• A team that goes above and beyond, even in urgent situations.
• Trusted expertise — the official mobility provider for the Georgia World Congress Center and partner to downtown hotels.
• Carefully chosen products that hold up in real-world use.
• Flexible paths: buy, pay over time with Shop Pay, rent, or rent-to-own.
• Home Demonstrations to try equipment where it matters most.
• Fast, dependable delivery with narrow time windows.
• A large rental fleet for short-term needs.
• Local roots with wide reach — serving a 100-mile radius.

SHOPPING & PRODUCT SELECTION

Q: Why do you offer a curated selection of mobility scooters?

A: We choose models that have proven reliable and comfortable for our customers, so you don't have to sort through many options that do the same job. If you need something we don't list, contact us.

Q: How do I know which scooter or equipment is right for me?

A: Visit our showroom, schedule a Home Demonstration, or speak with us by phone or chat for guided recommendations.

Q: What if I’m unsure where to start?

A: We recommend visiting our showroom or scheduling a Home Demonstration. Think through your main goals and use the most important scenarios to guide you, since every choice has its trade-offs.

Q: What if I don’t see the model I want online?

A: Call, chat, or contact us — we often carry or can source models that are not listed online.

SHOWROOM VS. ONLINE SHOPPING

Q: Do I need to visit the showroom?

A: No. But if you're nearby, the showroom is the best place to compare products in person.

Q: What if I can’t come to the showroom?

A: We offer Home Demonstrations, virtual consultations, and full online support.

HOME DEMONSTRATIONS

Q: What is a Home Demonstration and why do you offer it?

A: It allows you to try equipment inside your home with patient, expert coaching from our technicians.

Q: How does a Home Demonstration work?

A: We bring the item, set it up, train you, and let you test it in real-life scenarios. If purchased, we leave it with you and credit 100% of the demo fee.

Q: Why do some Home Demos cost more?

A: Larger items such as hospital beds or certain lift chairs require two technicians and more setup time.

Q: Do I need to decide during the demo?

A: There is no pressure. There is no commitment to purchase. The key is to be able to decide, since we have to take the product away when we leave. We recommend having thought through your decision-making process and having the decision-makers present during the demonstration.

Q: If I buy during a home demonstration, can I change my mind?

A: Yes. You can cancel until midnight of the third business day after the visit. We leave the cancellation form with you, refund your payments within 10 business days, and pick up the equipment free.

Q: Can you bring multiple items to compare?

A: Yes — we can bring two smaller items, like two mobility scooters. We can only bring one large item like a hospital bed or a lift chair. For mattresses, you may request a second option to compare side-by-side before removing them from the plastic enclosure. We can also bring additional accessories if you would like to see them before purchasing.

Q: What if I need to reschedule my home demo?

A: Please notify us at least 24 hours in advance.

DELIVERY, SETUP & HOW WE DELIVER

Q: How does Mobility Georgia handle deliveries?

A: We deliver fully assembled, fully tested items directly from our store. We do not ship boxed items from manufacturers.

Q: When will I hear from you after ordering?

A: We call within 24 working hours to schedule delivery and review details.

Q: How soon do you deliver?

A: Typically within three business days — longer only with advance communication.

Q: What are your delivery windows like?

A: Narrow time windows, plus a call or text when our team is en route.

Q: What is included with delivery?

A: Assembly, setup, placement, testing, and personalized training.

Q: What if I need to reschedule my delivery?

A: Just let us know 24 hours in advance.

Q: Is delivery free?

A: Purchase delivery, setup and training for scooters, power chairs and lift chairs is free up to 25 driving miles from our Smyrna showroom and $199 from 26 to 100 miles. Hospital beds are $450 up to 100 miles because they need two technicians. Rent-to-own delivery costs the same as purchase and is paid with your first payment. We confirm your fee by address before delivery.

Q: Do you deliver to Alpharetta, Roswell, or other North Atlanta communities?

A: Yes. Many addresses in Smyrna, Marietta, Vinings, Sandy Springs and Roswell are within 25 driving miles. Others, such as parts of Alpharetta, Johns Creek and Cumming, fall in the 26 to 100 mile band. We serve up to 100 driving miles, including Athens, Gainesville, Newnan, LaGrange and Villa Rica, and confirm your fee by address.

SERVICE AREA & DELIVERY RANGE

Q: What areas does Mobility Georgia serve?

A: We serve all of Metro Atlanta and up to 100 driving miles from our Smyrna showroom, including Athens, LaGrange, Villa Rica, Gainesville, Peachtree City, and more.

Q: How can I confirm you deliver to my address?

A: On any scooter, power chair or lift chair page, enter your ZIP code under "Delivery and setup" to see your delivery cost. Hospital bed delivery is $450 anywhere within 100 miles. You can also call 470.357.6130 or chat with us.

Q: What if I live outside your normal range?

A: Contact us — extended-range deliveries are sometimes available.

Q: What if my home is on an unpaved road?

A: Let us know so we can verify safe van access.

Q: Will you ask questions to ensure delivery is possible?

A: Yes — doorway width, stairs, driveway conditions, and similar factors help determine technician requirements.

Q: Can I call or chat if I’m unsure?

A: Always. Our team is happy to confirm service parameters.

PURCHASE OPTIONS

Q: Should I purchase, rent, or rent-to-own?

A: Buy if you'll use it long term (you can spread the cost with Shop Pay). Rent for a short need. Rent-to-own if you're not sure how long you'll need it.

Q: How do I reserve a rental?

A: Send a request from our Rentals page or call 470.357.6130. A request doesn't book or charge anything; we'll call to confirm the equipment, price and delivery first. For pickup at the Georgia World Congress Center, you can book online. If you'd like to keep a rental longer, ask us about rent-to-own.

Q: How does Rent-to-Own work?

A: You pay monthly, up to 6 payments. Each payment counts toward ownership, and after your 6th payment the equipment is yours. End after any paid month and we pick it up free, or buy it early by paying the remaining payments. Rent-to-own costs 20% more than paying the cash price, and repairs are included while you lease.

Q: Can I pay over time?

A: Yes. Check out as usual and choose Shop Pay Installments as your payment. It's offered through Affirm: pay over 3, 6 or 12 months, and smaller orders can also be split into 4 interest-free payments. Your rate depends on approval and is shown before you agree. You own the equipment from day one and pay the full price. Each product page shows an estimated monthly amount under "Ways to pay". If you'd like the option to return it, rent-to-own lets you stop after any paid month.

RETURNS & REFUNDS

Q: What is your return policy?

A: In short: you can decline an item before our team leaves. For purchases, within 2 business days of delivery, hospital bed frames and uninstalled accessories made entirely of steel qualify for a full refund, and other stocked items are refunded minus one month of that item's rent-to-own payment. Pickup is free. Rentals and rent-to-own follow their own terms. See the Refund Policy for details.

Q: How do returns work for items not eligible for full refund?

A: If you contact us within 2 business days of delivery and the item passes inspection, we refund the purchase price minus one month of the item's rent-to-own payment, and pick it up free. If you'd rather keep it, you can switch to rent-to-own instead.

Q: Which items are non-returnable?

A: Mattresses, special-order items, made-to-order beds, and hygiene-sensitive products, as well as any items exposed to bodily fluids, soiling, or unsanitary conditions.

Q: Are delivery fees refundable?

A: Delivery and setup fees are not refundable once the service is performed, except when you cancel a home-demonstration purchase within 3 business days.

Q: How long do I have to request a return?

A: 2 business days from delivery (Monday through Friday, excluding holidays).

Q: When will I receive my refund?

A: Within 5–10 business days after inspection.

RENTALS

Q: Can I return a rental early?

A: Yes, but rental charges are not refunded once the rental period begins. If you cancel more than 24 hours before the rental starts, we refund 90%.

Q: What condition must rental items be in?

A: Rental items must be returned clean, functional, complete, and free from bodily fluids, soiling, unsanitary conditions, tobacco smoke, or any type of insect pests. If damage can be repaired, we will do so at the most reasonable cost to you.

SERVICE, WARRANTY & SUPPORT

Q: Do you offer maintenance after purchase or rental?

A: Yes. Our service plans cover labor for repairs, return visits, and help with manufacturer warranty claims. Parts are not included. We service equipment bought from us.

Q: Can you repair equipment I bought somewhere else?

A: We service and repair equipment purchased or rented from Mobility Georgia. Our technicians know these models deeply, and that focus keeps service fast and reliable for our customers. If you're already a Mobility Georgia customer and need help with equipment bought elsewhere, call us and we'll see how we can help. Otherwise, the manufacturer or the original seller is the best first call; they can point you to an authorized repair provider.

Q: Do products include warranties?

A: Yes. All new products include manufacturer warranties. If you purchase used products from our rental fleet, we will let you know the status of the warranty and what remains.

Mobility Georgia Refund & Return Policy

Our Commitment

We aim to give you confidence and comfort when selecting mobility equipment. We welcome returns on eligible items — but to maintain safety, sanitation, and fair business practices, we follow a structured return policy.

1. Showroom Visits, Home Demos & Rent-to-Own — Try Before You Commit

• Visit our showroom to see and try products before purchase.
• If you can't visit our showroom or need to see the equipment where you live, we are happy to bring it to you. Home Demonstration fees are 100% credited to your purchase if you decide to buy — no commitment other than the Home Demo fee. If you buy during a home demonstration, you can cancel that purchase until midnight of the third business day after the visit. We'll give you the cancellation form at the visit (see Section 4).
• If you aren't sure how long you will need your equipment, we recommend our Rent-to-Own program. Your monthly payments count toward ownership. There is no minimum beyond your first monthly payment: you can end your lease at the end of any paid month, and we pick up the equipment free. Rent-to-Own on our website is for new equipment; call us about used equipment from our rental fleet.

2. Return Eligibility — What We Can Accept

This section applies to purchases only. Rentals follow your rental terms, and rent-to-own leases follow your Rent-to-Own Agreement (you can end a lease after any paid month; see Section 1). For purchases, the return window is 2 business days from delivery.

• You can still change your mind at the time of delivery, before our team leaves. In that case, the only charges that are non-refundable are the delivery and installation fees. We will not charge any restocking fees.
• After you have accepted delivery and our team has left, purchased equipment made entirely of steel qualifies for a 100% refund of the purchase price (excluding delivery or installation fees) if you contact us within 2 business days of delivery and the item passes inspection. The full refund applies only to:
  • Hospital bed frames made entirely of steel
  • Uninstalled accessories or components made entirely of steel
• Other purchased stocked items may still be returned after delivery, but not for a full refund:
  • If you contact us within 2 business days of delivery and the product passes inspection, we refund the purchase price minus one month of our rent-to-own payment for that item. Pickup is free.
  • Prefer to keep it a little longer? Instead of returning, you can switch to rent-to-own. We keep your first monthly rent-to-own payment, refund the rest of the purchase price, and you continue month to month until you own it or end the lease. This option is your choice and requires a signed rent-to-own agreement.

In all return cases:

• Items must pass inspection to confirm they are resellable — items with stains, odors, smoke damage or any evidence of pests will not be accepted.
• All accessories, manuals, chargers, keys and parts must be returned.

3. What We Cannot Accept — Non-Returnable Items

• Mattresses once unwrapped or used
• Hospital beds that are made to order — Full Size and Queen Size beds
• Any items ordered via Special Order that we don't typically stock — for example, lift chairs in fabrics that are not typically in stock
• Delivery, setup, pickup and freight fees are non-refundable once the service is performed, except when you cancel a home-demonstration purchase within 3 business days or where the law requires otherwise.

Rent-to-own equipment is not returned under this section. You simply end your lease (Section 1).

Defective products are handled under the manufacturer's warranty. We help you file the claim for equipment purchased from us.

4. Home-Demonstration Purchases: 3-Business-Day Cancellation

If you buy, rent or rent-to-own equipment during a home demonstration, you may cancel until midnight of the third business day after the visit (business days exclude Sundays and federal holidays). Use the Notice of Cancellation form we leave with you, or any written notice. We refund all payments for that purchase within 10 business days and pick up the equipment at no charge. The home-demonstration fee covers the demonstration already performed and is not part of the cancelled purchase.

5. Return Process & Fees

• Contact us by phone, chat, or email within 2 business days of delivery to request a Return Authorization. For returns, business days are Monday through Friday, excluding holidays. (Home-demonstration cancellations in Section 4 follow the federal rule, which counts Saturdays as business days.)
• Provide your invoice number, delivery date, and item information.
• Once approved, we schedule a free pickup within 7 days of the approval.
• Once a return is authorized and the item is accepted, refunds are processed to the original payment method within 5–10 business days.

6. Our Promise to You — We Will Always:

• Treat you with honesty, kindness, and respect.
• Maintain a consultative sales process — we will not pressure you.
• Provide options like showroom visits, demos, and Rent-to-Own to reduce risk before purchase.
• Be clear and upfront about eligibility, fees, and return conditions.
• Process approved refunds promptly and fairly.

Questions? Call 470-357-6130 or email support@mobilitygeorgia.com.