Refund & Return Policy

Mobility Georgia – Best-in-Class Refund & Return Policy

Our Commitment

We aim to give you confidence and comfort when selecting mobility equipment. We welcome returns on eligible items — but to maintain safety, sanitation, and fair business practices, we follow a structured return policy.

1. Showroom Visits, Home Demos & Rent-to-Own — Try Before You Commit

• Visit our showroom to see and try products before purchase.

• If you can’t visit our showroom or need to see the equipment where you live, we are happy to bring it to you. Home Demonstration fees are 100% credited to your purchase if you decide to buy — no commitment other than the Home Demo fee.

• If you aren’t sure how long you will need your equipment, we recommend using our Rent-to-Own program. Rental fees count toward the purchase price. You can use Rent-to-Own with new equipment or used equipment.

2. Return Eligibility — What We Can Accept

• You can still change your mind at the time of delivery, before our team leaves. In that case, the only charges that are non-refundable are the delivery and installation fees. We will not charge any restocking fees.

• After you have accepted delivery and our team has left, only the following items qualify for a 100% refund of the purchase price (excluding delivery or installation fees):

o Steel-made hospital bed frames

o Uninstalled accessories or components

• Some items may still be returned after delivery, but not for a full refund:

– If you are returning the product within the first 7 days and it is found in perfect condition, we will only charge you a 15% restocking fee.

– If your purchased item is an item that we stock and that we can rent, we can convert your purchase into a Rent-to-Own contract. In this case, you only pay the typical rent (a minimum of 2 months if the item is new and a minimum of 1 month if the item is used).

In all return cases:

• Items must pass inspection to confirm they are resellable — items with stains, odors, or any evidence of pests will not be accepted.

• All accessories, manuals, and parts must be returned.

3. What We Cannot Accept — Non-Returnable Items

• Mattresses once unwrapped or used

• Delivery, setup, pickup, or freight fees (non-refundable)

• Hospital beds that are made to order — Full Size and Queen Size beds

• Any items ordered via Special Order that we don’t typically stock — for example, lift chairs in fabrics that are not typically in stock

4. Return Process & Fees

• Contact us by phone, chat, or email to request a Return Authorization.

• Provide your invoice number, delivery date, and item information.

• Once approved, return items or schedule pickup within 7 days.

• Once a return is authorized and the item is accepted, refunds are processed to the original payment method within 5–10 business days.

5. Our Promise to You — We Will Always:

• Treat you with honesty, kindness, and respect.

• Maintain a consultative sales process — we will not pressure you.

• Provide options like showroom visits, demos, and Rent-to-Own to reduce risk before purchase.

• Be clear and upfront about eligibility, fees, and return conditions.

• Process approved refunds promptly and fairly.