FAQs
WHY PEOPLE CHOOSE MOBILITY GEORGIA
- People-first care — we treat every customer like family with empathy and hospitality.
- A commitment to dignity, clarity, and confidence — no pressure, no overwhelm.
- A team that goes above and beyond, even in urgent situations.
- Trusted expertise — the official mobility provider for the Georgia World Congress Center and partner to downtown hotels.
- Carefully curated products that perform exceptionally well in real-world use.
- Flexible paths: purchase, rent, or rent-to-own.
- Home Demonstrations to try equipment where it matters most.
- Fast, dependable delivery with narrow time windows.
- The largest and most reliable mobility rental fleet in Georgia.
- Local roots with wide reach — serving a 100-mile radius.
SHOPPING & PRODUCT SELECTION
A: We hand-pick only the most reliable, comfortable, and high-performing models so you don’t have to sort through multiple options that accomplish the same goal. Our selection covers the majority of scenarios that our customers face. However, if you believe we are missing an option that you need, please contact us to discuss.
A: Visit our showroom, schedule a Home Demonstration, or speak with us by phone or chat for guided recommendations.
A: We recommend visiting our showroom or scheduling a Home Demonstration. Think through your main goals and use the most important scenarios to guide you, since every choice has its trade-offs.
A: Call, chat, or contact us — we often carry or can source models that are not listed online.
SHOWROOM VS. ONLINE SHOPPING
A: No. But if you're nearby, the showroom is the best place to compare products in person.
A: We offer Home Demonstrations, virtual consultations, and full online support.
HOME DEMONSTRATIONS
A: It allows you to try equipment inside your home with patient, expert coaching from our technicians.
A: We bring the item, set it up, train you, and let you test it in real-life scenarios. If purchased, we leave it with you and credit 100% of the demo fee.
A: Larger items such as hospital beds or certain lift chairs require two technicians and more setup time.
A: There is no pressure. There is no commitment to purchase. The key is to be able to decide, since we have to take the product away when we leave. We recommend having thought through your decision-making process and having the decision-makers present during the demonstration.
A: Yes — we can bring two smaller items, like two mobility scooters. We can only bring one large item like a hospital bed or a lift chair. For mattresses, you may request a second option to compare side-by-side before removing them from the plastic enclosure. We can also bring additional accessories if you would like to see them before purchasing.
A: Please notify us at least 24 hours in advance.
DELIVERY, SETUP & HOW WE DELIVER
A: We deliver fully assembled, fully tested items directly from our store. We do not ship boxed items from manufacturers.
A: We call within 24 working hours to schedule delivery and review details.
A: Typically within three business days — longer only with advance communication.
A: Narrow time windows, plus a call or text when our team is en route.
A: Assembly, setup, placement, testing, and personalized training.
A: Just let us know 24 hours in advance.
SERVICE AREA & DELIVERY RANGE
A: We serve all of Metro Atlanta and a wide 100-mile radius, including Athens, LaGrange, Villa Rica, Gainesville, Peachtree City, and more.
A: Use our zip code checker at checkout or contact us by phone or chat.
A: Contact us — extended-range deliveries are sometimes available.
A: Let us know so we can verify safe van access.
A: Yes — doorway width, stairs, driveway conditions, and similar factors help determine technician requirements.
A: Always. Our team is happy to confirm service parameters.
PURCHASE OPTIONS
A: Purchase for long-term use, rent for short-term needs, and rent-to-own for maximum flexibility.
A: Please call us to reserve equipment over the phone. We have flexible rental periods, a broad range of options, and you can always turn your rentals into rent-to-own if you'd like to do that later.
A: Rent monthly with no obligation; return anytime or convert to ownership with applied payments.
RETURNS & REFUNDS
A: Our full return policy is available in detail in the Refund Policy document. In short: You may decline an item before the delivery team leaves. After delivery, only specific items qualify for full refunds.
A: We convert your purchase into a Rent-to-Own agreement according to our official refund policy.
A: Mattresses, special-order items, made-to-order beds, and hygiene-sensitive products, as well as any items exposed to bodily fluids, soiling, or unsanitary conditions.
A: No — delivery and setup fees are non-refundable.
A: Within 7 days of delivery.
A: Within 5–10 business days after inspection.
RENTALS
A: Yes, but rental fees are non-refundable once the rental period begins.
A: Rental items must be returned clean, functional, complete, and free from bodily fluids, soiling, unsanitary conditions, tobacco smoke, or any type of insect pests. If damage can be repaired, we will do so at the most reasonable cost to you.
SERVICE, WARRANTY & SUPPORT
A: Yes — our Service Program includes diagnostics, repairs, and help with warranty claims.
A: Yes. All new products include manufacturer warranties. If you purchase used productsfrom our rental fleet, we will let you know the status of the warranty and what remains.