Refund policy

Mobility Georgia Refund & Return Policy

Our Commitment

We aim to give you confidence and comfort when selecting mobility equipment. We welcome returns on eligible items — but to maintain safety, sanitation, and fair business practices, we follow a structured return policy.

1. Showroom Visits, Home Demos & Rent-to-Own — Try Before You Commit

• Visit our showroom to see and try products before purchase.
• If you can't visit our showroom or need to see the equipment where you live, we are happy to bring it to you. Home Demonstration fees are 100% credited to your purchase if you decide to buy — no commitment other than the Home Demo fee. If you buy during a home demonstration, you can cancel that purchase until midnight of the third business day after the visit. We'll give you the cancellation form at the visit (see Section 4).
• If you aren't sure how long you will need your equipment, we recommend our Rent-to-Own program. Your monthly payments count toward ownership. There is no minimum beyond your first monthly payment: you can end your lease at the end of any paid month, and we pick up the equipment free. Rent-to-Own on our website is for new equipment; call us about used equipment from our rental fleet.

2. Return Eligibility — What We Can Accept

This section applies to purchases only. Rentals follow your rental terms, and rent-to-own leases follow your Rent-to-Own Agreement (you can end a lease after any paid month; see Section 1). For purchases, the return window is 2 business days from delivery.

• You can still change your mind at the time of delivery, before our team leaves. In that case, the only charges that are non-refundable are the delivery and installation fees. We will not charge any restocking fees.
• After you have accepted delivery and our team has left, purchased equipment made entirely of steel qualifies for a 100% refund of the purchase price (excluding delivery or installation fees) if you contact us within 2 business days of delivery and the item passes inspection. The full refund applies only to:
  • Hospital bed frames made entirely of steel
  • Uninstalled accessories or components made entirely of steel
• Other purchased stocked items may still be returned after delivery, but not for a full refund:
  • If you contact us within 2 business days of delivery and the product passes inspection, we refund the purchase price minus one month of our rent-to-own payment for that item. Pickup is free.
  • Prefer to keep it a little longer? Instead of returning, you can switch to rent-to-own. We keep your first monthly rent-to-own payment, refund the rest of the purchase price, and you continue month to month until you own it or end the lease. This option is your choice and requires a signed rent-to-own agreement.

In all return cases:

• Items must pass inspection to confirm they are resellable — items with stains, odors, smoke damage or any evidence of pests will not be accepted.
• All accessories, manuals, chargers, keys and parts must be returned.

3. What We Cannot Accept — Non-Returnable Items

• Mattresses once unwrapped or used
• Hospital beds that are made to order — Full Size and Queen Size beds
• Any items ordered via Special Order that we don't typically stock — for example, lift chairs in fabrics that are not typically in stock
• Delivery, setup, pickup and freight fees are non-refundable once the service is performed, except when you cancel a home-demonstration purchase within 3 business days or where the law requires otherwise.

Rent-to-own equipment is not returned under this section. You simply end your lease (Section 1).

Defective products are handled under the manufacturer's warranty. We help you file the claim for equipment purchased from us.

4. Home-Demonstration Purchases: 3-Business-Day Cancellation

If you buy, rent or rent-to-own equipment during a home demonstration, you may cancel until midnight of the third business day after the visit (business days exclude Sundays and federal holidays). Use the Notice of Cancellation form we leave with you, or any written notice. We refund all payments for that purchase within 10 business days and pick up the equipment at no charge. The home-demonstration fee covers the demonstration already performed and is not part of the cancelled purchase.

5. Return Process & Fees

• Contact us by phone, chat, or email within 2 business days of delivery to request a Return Authorization. For returns, business days are Monday through Friday, excluding holidays. (Home-demonstration cancellations in Section 4 follow the federal rule, which counts Saturdays as business days.)
• Provide your invoice number, delivery date, and item information.
• Once approved, we schedule a free pickup within 7 days of the approval.
• Once a return is authorized and the item is accepted, refunds are processed to the original payment method within 5–10 business days.

6. Our Promise to You — We Will Always:

• Treat you with honesty, kindness, and respect.
• Maintain a consultative sales process — we will not pressure you.
• Provide options like showroom visits, demos, and Rent-to-Own to reduce risk before purchase.
• Be clear and upfront about eligibility, fees, and return conditions.
• Process approved refunds promptly and fairly.

Questions? Call 470-357-6130 or email support@mobilitygeorgia.com.