Book Your Home Demo – Service Available Up to 50 Miles
How it works:
- You are able to see the item that you are most interested in within your home and you get to experience it after competent and patient coaching by our technicians
- Smaller items are brought by one of your competent and caring technicians - they will bring it to your place of residence, train you on the equipment and let you try it
- Larger items are brought by two of our technicians and that is why Home Demonstrations of Medical Beds and some Lift Chairs cost more
- If you decide to purchase the item, we leave the item with you
- We credit 100% of the home demonstration fee to your purchase and you can pay the remaining balance over the phone
What we need from you:
- Home Demonstrations don't require any commitment to purchase and you will not be pressured
- However, you have to be able to decide if you want the equipment while we are still there - this includes having satisfied your research needs and having all the necessary decision makers present for the home demonstration
- If you can't decide while we are there, we can come back and we will give you a reduced home demonstration fee as a special consideration
- If you need to reschedule, please let us know at least 24 hours ahead of time
Some expert tips:
- For small items, we can bring two items so you can compare
- For mattresses, we can bring two mattresses so you can compare - but they have to remain in the plastic cover
- Plan to explore the scenarios that are most important to you, like going up a steep driveway, areas with tight turning radius, how a lift chair will fit into your living space, etc.
- Invite anyone else that you need to help you make a decision, or have them join via video call
WHY PEOPLE CHOOSE MOBILITY GEORGIA
Q: Why do people choose Mobility Georgia?
- People-first care — we treat every customer like family with empathy and hospitality.
- A commitment to dignity, clarity, and confidence — no pressure, no overwhelm.
- A team that goes above and beyond, even in urgent situations.
- Trusted expertise — the official mobility provider for the Georgia World Congress Center and partner to downtown hotels.
- Carefully curated products that perform exceptionally well in real-world use.
- Flexible paths: purchase, rent, or rent-to-own.
- Home Demonstrations to try equipment where it matters most.
- Fast, dependable delivery with narrow time windows.
- The largest and most reliable mobility rental fleet in Georgia.
- Local roots with wide reach — serving a 100-mile radius.
SHOPPING & PRODUCT SELECTION
Q: Why do you offer a curated selection of mobility scooters?
A: We hand-pick only the most reliable, comfortable, and high-performing models so you don’t have to sort through multiple options that accomplish the same goal. Our selection covers the majority of scenarios that our customers face. However, if you believe we are missing an option that you need, please contact us to discuss.
Q: How do I know which scooter or equipment is right for me?
A: Visit our showroom, schedule a Home Demonstration, or speak with us by phone or chat for guided recommendations.
Q: What if I’m unsure where to start?
A: We recommend visiting our showroom or scheduling a Home Demonstration. Think through your main goals and use the most important scenarios to guide you, since every choice has its trade-offs.
Q: What if I don’t see the model I want online?
A: Call, chat, or contact us — we often carry or can source models that are not listed online.
SHOWROOM VS. ONLINE SHOPPING
Q: Do I need to visit the showroom?
A: No. But if you're nearby, the showroom is the best place to compare products in person.
Q: What if I can’t come to the showroom?
A: We offer Home Demonstrations, virtual consultations, and full online support.
HOME DEMONSTRATIONS
Q: What is a Home Demonstration and why do you offer it?
A: It allows you to try equipment inside your home with patient, expert coaching from our technicians.
Q: How does a Home Demonstration work?
A: We bring the item, set it up, train you, and let you test it in real-life scenarios. If purchased, we leave it with you and credit 100% of the demo fee.
Q: Why do some Home Demos cost more?
A: Larger items such as hospital beds or certain lift chairs require two technicians and more setup time.
Q: Do I need to decide during the demo?
A: There is no pressure. There is no commitment to purchase. The key is to be able to decide, since we have to take the product away when we leave. We recommend having thought through your decision-making process and having the decision-makers present during the demonstration.
Q: Can you bring multiple items to compare?
A: Yes — we can bring two smaller items, like two mobility scooters. We can only bring one large item like a hospital bed or a lift chair. For mattresses, you may request a second option to compare side-by-side before removing them from the plastic enclosure. We can also bring additional accessories if you would like to see them before purchasing.
Q: What if I need to reschedule?
A: Please notify us at least 24 hours in advance.
DELIVERY, SETUP & HOW WE DELIVER
Q: How does Mobility Georgia handle deliveries?
A: We deliver fully assembled, fully tested items directly from our store. We do not ship boxed items from manufacturers.
Q: When will I hear from you after ordering?
A: We call within 24 working hours to schedule delivery and review details.
Q: How soon do you deliver?
A: Typically within three business days — longer only with advance communication.
Q: What are your delivery windows like?
A: Narrow time windows, plus a call or text when our team is en route.
Q: What is included with delivery?
A: Assembly, setup, placement, testing, and personalized training.
Q: What if I need to reschedule?
A: Just let us know 24 hours in advance.
SERVICE AREA & DELIVERY RANGE
Q: What areas does Mobility Georgia serve?
A: We serve all of Metro Atlanta and a wide 100-mile radius, including Athens, LaGrange, Villa Rica, Gainesville, Peachtree City, and more.
Q: How can I confirm if you deliver to my address?
A: Use our zip code checker at checkout or contact us by phone or chat.
Q: What if I live outside your normal range?
A: Contact us — extended-range deliveries are sometimes available.
Q: What if my home is on an unpaved road?
A: Let us know so we can verify safe van access.
Q: Will you ask questions to ensure delivery is possible?
A: Yes — doorway width, stairs, driveway conditions, and similar factors help determine technician requirements.
Q: Can I call or chat if I’m unsure?
A: Always. Our team is happy to confirm service parameters.
PURCHASE OPTIONS
Q: Should I purchase, rent, or rent-to-own?
A: Purchase for long-term use, rent for short-term needs, and rent-to-own for maximum flexibility.
Q: I see your rentals page, but I don’t see a way to book online?
A: Please call us to reserve equipment over the phone. We have flexible rental periods, a broad range of options, and you can always turn your rentals into rent-to-own if you'd like to do that later.
Q: How does Rent-to-Own work?
A: Rent monthly with no obligation; return anytime or convert to ownership with applied payments.
RETURNS & REFUNDS
Q: What is your return policy?
A: Our full return policy is available in detail in the Refund Policy document. In short: You may decline an item before the delivery team leaves. After delivery, only specific items qualify for full refunds.
Q: How do returns work for items not eligible for full refund?
A: We convert your purchase into a Rent-to-Own agreement according to our official refund policy.
Q: Which items are non-returnable?
A: Mattresses, special-order items, made-to-order beds, and hygiene-sensitive products, as well as any items exposed to bodily fluids, soiling, or unsanitary conditions.
Q: Are delivery fees refundable?
A: No — delivery and setup fees are non-refundable.
Q: How long do I have to request a return?
A: Within 7 days of delivery.
Q: When will I receive my refund?
A: Within 5–10 business days after inspection.
RENTALS
Q: Can I return a rental early?
A: Yes, but rental fees are non-refundable once the rental period begins.
Q: What condition must rental items be in?
A: Rental items must be returned clean, functional, complete, and free from bodily fluids, soiling, unsanitary conditions, tobacco smoke, or any type of insect pests. If damage can be repaired, we will do so at the most reasonable cost to you.
SERVICE, WARRANTY & SUPPORT
Q: Do you offer maintenance after purchase or rental?
A: Yes — our Service Program includes diagnostics, repairs, and help with warranty claims.
Q: Do products include warranties?
A: Yes. All new products include manufacturer warranties. If you purchase used productsfrom our rental fleet, we will let you know the status of the warranty and what remains.
Mobility Georgia – Best-in-Class Refund & Return Policy
Our Commitment
We aim to give you confidence and comfort when selecting mobility equipment. We welcome returns on eligible items — but to maintain safety, sanitation, and fair business practices, we follow a structured return policy.
1. Showroom Visits, Home Demos & Rent-to-Own — Try Before You Commit
• Visit our showroom to see and try products before purchase.
• If you can’t visit our showroom or need to see the equipment where you live, we are happy to bring it to you. Home Demonstration fees are 100% credited to your purchase if you decide to buy — no commitment other than the Home Demo fee.
• If you aren’t sure how long you will need your equipment, we recommend using our Rent-to-Own program. Rental fees count toward the purchase price. You can use Rent-to-Own with new equipment or used equipment.
2. Return Eligibility — What We Can Accept
• You can still change your mind at the time of delivery, before our team leaves. In that case, the only charges that are non-refundable are the delivery and installation fees. We will not charge any restocking fees.
• After you have accepted delivery and our team has left, only the following items qualify for a 100% refund of the purchase price (excluding delivery or installation fees):
o Steel-made hospital bed frames
o Uninstalled accessories or components
• Some items may still be returned after delivery, but not for a full refund:
– If you are returning the product within the first 7 days and it is found in perfect condition, we will only charge you a 15% restocking fee.
– If your purchased item is an item that we stock and that we can rent, we can convert your purchase into a Rent-to-Own contract. In this case, you only pay the typical rent (a minimum of 2 months if the item is new and a minimum of 1 month if the item is used).
In all return cases:
• Items must pass inspection to confirm they are resellable — items with stains, odors, or any evidence of pests will not be accepted.
• All accessories, manuals, and parts must be returned.
3. What We Cannot Accept — Non-Returnable Items
• Mattresses once unwrapped or used
• Delivery, setup, pickup, or freight fees (non-refundable)
• Hospital beds that are made to order — Full Size and Queen Size beds
• Any items ordered via Special Order that we don’t typically stock — for example, lift chairs in fabrics that are not typically in stock
4. Return Process & Fees
• Contact us by phone, chat, or email to request a Return Authorization.
• Provide your invoice number, delivery date, and item information.
• Once approved, return items or schedule pickup within 7 days.
• Once a return is authorized and the item is accepted, refunds are processed to the original payment method within 5–10 business days.
5. Our Promise to You — We Will Always:
• Treat you with honesty, kindness, and respect.
• Maintain a consultative sales process — we will not pressure you.
• Provide options like showroom visits, demos, and Rent-to-Own to reduce risk before purchase.
• Be clear and upfront about eligibility, fees, and return conditions.
• Process approved refunds promptly and fairly.